Since having the engine rebuilt - gosh, 30,000 miles ago - I have been changing the oil every 7000 miles or so between Inspections.
Not only does this confuse the hell out of me in terms of whether I am due an oil change, oil inspection or full inspection, but it hasn't been easy for NOG to get into the swing of it because I have used another garage near to where I work a couple of times simply due to ease of getting to them in time at the end of the day.
Anyway, oil change was due so I popped down to NOG and asked for such, plus a diff oil change on the basis that 211k miles is probably slightly longer than what BMW term "lifetime"
Since I was supplying my own oil (£60 versus £130) I informed them that there were two 4 litre bottles of Edge 0W-30 in the boot, confirmed it was simply an engine/diff oil change and left them to it, expecting a bill of about £100.
On returning to collect the car, I was presented with a bill for £230 - which I duly questioned. It appears that they did a full Oil Inspection - including a micro filter and used their own oil. However, when I reminded them of the conversation about "oil change only and oil in the boot" they didn't hesitate to remove the charges for their oil and the micro filter.
People make mistakes and I am prepared to assume that they were doing what they thought was needed given that the last stamp in the book was for an Inspection II, but the true test of customer service is how they then deal with those mistakes. No questions asked and the costs of their mistake immediately carried by the garage is good enough for me. Along with having a new micro filter and 8 litres of oil sitting in my garage for next time
Well done NOG
The true test of Customer Service
The true test of Customer Service
Charles
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Seems to be doing all the right things at the moment - not forgetting the gearbox rebuild 20k miles ago.JPR89 wrote:The engine rebuild was clearly good as you have failed to notice the miles whizzing past
As a friend of mine - rather rudely - pointed out to me, my car is like a helicopter. Looks like my original B3S but every part has been changed
Not quite true but I understand what he means. In the meantime, I am making it my mission to test what is meant by "lifetime" in BMW parlance.
Charles
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
From what I gather, to BMW, "lifetime" is 100,000 miles. I guess you could say or 10 years to that too but that depends entirely on how the car has been treated throughout it's life. Given the standards and tightness of control and build of engines these days, the term could probably be lengthened now I suppose. To me it seems to me that it's all the electrical/computer stuff that's the weakpoint in cars these days, rather than actual mechanics so much. *cough Renault *cough
James - Former E39 B10 V8 owner #838.
Currently: E90 330i
Currently: E90 330i
I think 120-150k miles is about standard for a 10 year old car nowadays and I would agree that this is getting close to "lifetime". I just like pushing the boundaries!JPR89 wrote:From what I gather, to BMW, "lifetime" is 100,000 miles. I guess you could say or 10 years to that too but that depends entirely on how the car has been treated throughout it's life. Given the standards and tightness of control and build of engines these days, the term could probably be lengthened now I suppose.
AgreedTo me it seems to me that it's all the electrical/computer stuff that's the weakpoint in cars these days, rather than actual mechanics so much.
This is a bit more haphazard than you suggest. If you get a problem then you will probably always have problems but a good one is worth keeping!*cough Renault *cough
Charles
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
-
- ALPINA
- Posts: 7229
- Joined: Fri Jul 02, 2010 11:33 pm
- Location: Pembrokeshire
We've had 6 Renault's (god, that's an embarrassing statement in itself) and never had a 'good one' - each and every one had serious problems in one way or another, and Liz now refuses to take Renault hire cars as they have rubbish seats which leave her crippled after a 2 hour journey. Think you've got the only 'good one' they ever made, Charles.Charles wrote:This is a bit more haphazard than you suggest. If you get a problem then you will probably always have problems but a good one is worth keeping!*cough Renault *cough
Current:
23MY Porsche Macan GTS in Papaya
23MY Cupra Born V3 77kW in Aurora
Previously loved:
ALPINA: E91 B3SBiturbo #127, E92 B3SBiturbo #285, E90 D3Biturbo #097, E85 Roadster S #168 & variety of 'beige' 4 and 6-cyl BMW lumps.
PORSCHE: Macan S, Cayman 981 S, Cayman 981 GTS
23MY Porsche Macan GTS in Papaya
23MY Cupra Born V3 77kW in Aurora
Previously loved:
ALPINA: E91 B3SBiturbo #127, E92 B3SBiturbo #285, E90 D3Biturbo #097, E85 Roadster S #168 & variety of 'beige' 4 and 6-cyl BMW lumps.
PORSCHE: Macan S, Cayman 981 S, Cayman 981 GTS
I doubt it.ade and liz flint wrote:Think you've got the only 'good one' they ever made, Charles.
More the case that I'm a stubborn sod who refuses to let Renault get away with supplying poor quality by working closely with my dealer to ensure that they sort my car out and make sure it remains fit for purpose
Charles
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!