Alpina Classic Centre cap badge query....
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- Posts: 49
- Joined: Tue Mar 16, 2010 1:12 am
- Location: Hants
Update - resolved after a week of messing about
Finally got there......
Not exactly sure on the finer details, but there was apparently a footnote on the systems against the Alpina badge part no. that said 'parts to fit included' or words to that effect.
The lad at Barons was wrangling with someone at BMW Parts HQ in Bracknell over it apparently - seems the badges may have been coming in as complete kits from Germany, and then people were just taking out bits from bags as and when any bits were ordered, so if your unlucky and get an opened bag...when you ordered the badges themselves, you got those and whatever else is left in.....or if your lucky.....you get a full set if they've just had a delivery and grab an unopened one off the shelf.....
That's the "unofficial" version anyway - I'm sort of past caring to be honest.......
The Bracknell HQ said Barons should re-order the part, and low and behold when it came in this morning it was 4 badges with all the bits already assembled........now sods law will say when I try to take it all apart to fit, they'll have threadlocked the nut or something similar.....
I think now that the conversion between Syntners and Parts HQ was a quick one and they had the confirmation a few days ago and were hoping I might go away.....
Anyway, I have my badges, and have returned the other ones and the other bits I didn't need to order, so all is good.
For anyone else ordering in the future from a local dealer - insist when you make the order that a note goes up specifying that the full kit MUST be included as per Alpina/Synter parts catalogue details.
Rgds,
David.
Not exactly sure on the finer details, but there was apparently a footnote on the systems against the Alpina badge part no. that said 'parts to fit included' or words to that effect.
The lad at Barons was wrangling with someone at BMW Parts HQ in Bracknell over it apparently - seems the badges may have been coming in as complete kits from Germany, and then people were just taking out bits from bags as and when any bits were ordered, so if your unlucky and get an opened bag...when you ordered the badges themselves, you got those and whatever else is left in.....or if your lucky.....you get a full set if they've just had a delivery and grab an unopened one off the shelf.....
That's the "unofficial" version anyway - I'm sort of past caring to be honest.......
The Bracknell HQ said Barons should re-order the part, and low and behold when it came in this morning it was 4 badges with all the bits already assembled........now sods law will say when I try to take it all apart to fit, they'll have threadlocked the nut or something similar.....
I think now that the conversion between Syntners and Parts HQ was a quick one and they had the confirmation a few days ago and were hoping I might go away.....
Anyway, I have my badges, and have returned the other ones and the other bits I didn't need to order, so all is good.
For anyone else ordering in the future from a local dealer - insist when you make the order that a note goes up specifying that the full kit MUST be included as per Alpina/Synter parts catalogue details.
Rgds,
David.
Glad you got it sorted!
Can you confirm the price for a full kit? You mentioned £20 in your original post but I wasn't sure whether this was for the badge only or the whole kit with springs and nuts.
Can you confirm the price for a full kit? You mentioned £20 in your original post but I wasn't sure whether this was for the badge only or the whole kit with springs and nuts.
Charles
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Not sure that's fair given that the OP stated that he had provided the correct part number first time round and the parts that arrived had been scavenged.simon13 wrote:So poor Chris at Barons has to now swallow the bill for the wrong bits YOU insisted he order then?!
Charles
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
Teacher of Chemistry and driver of ALPINAs - not necessarily in that order
B3S Touring (49/116) - been to the moon and now on the way back!
Renault Grand Espace - not mine but the wife's!
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- Posts: 49
- Joined: Tue Mar 16, 2010 1:12 am
- Location: Hants
No it's not fair - the badges that were re-ordered were done so using the exact same part no. - read the thread properly please - the issue was never the part number, it was what should have been included with that part number, and that was the full kit including the springs, nuts and washers, not just the badges themselves.
I wasn't a 100% on this when I ordered, neither was Chris when he took the order.....I just got the badges initially, I did some research on here and asked the question on here, and as a result had reason to believe that I didn't get what I'd paid for. I challenged it as a "consumer with rights" and it looks like I was right to do so and hopefully this little episode will avoid anyone else getting fleeced for £15 quids worth of nuts/springs/washers they shouldn't have had to order seperately, and more importantly, wasting their time arguing with BMW about it.....
Anywaayyyyy....
Chris was returning all the parts against the query he raised with BMW Bracknell, so will get all the money back as far as I know, as the note on the BMW system inferred that the other parts should have been included from the outset.
All parties are happy....apart from Parts HQ in Bracknell, who I'm sure won't go bankrupt over it, but may slap another couple of hundred quid on to the price of EDC shocks just for the hell of it......
Out if interest.....Are the parts guys on commission or targetted in some way against orders and returns????
Rgds,
David.
I wasn't a 100% on this when I ordered, neither was Chris when he took the order.....I just got the badges initially, I did some research on here and asked the question on here, and as a result had reason to believe that I didn't get what I'd paid for. I challenged it as a "consumer with rights" and it looks like I was right to do so and hopefully this little episode will avoid anyone else getting fleeced for £15 quids worth of nuts/springs/washers they shouldn't have had to order seperately, and more importantly, wasting their time arguing with BMW about it.....
Anywaayyyyy....
Chris was returning all the parts against the query he raised with BMW Bracknell, so will get all the money back as far as I know, as the note on the BMW system inferred that the other parts should have been included from the outset.
All parties are happy....apart from Parts HQ in Bracknell, who I'm sure won't go bankrupt over it, but may slap another couple of hundred quid on to the price of EDC shocks just for the hell of it......
Out if interest.....Are the parts guys on commission or targetted in some way against orders and returns????
Rgds,
David.
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- Posts: 49
- Joined: Tue Mar 16, 2010 1:12 am
- Location: Hants
Well all i can say is barons struggle with alpina parts. Like 90% of main dealers. They have very little literature or parts numbers. They hardly see the cars. I help them as best i can. I had a phone call from them asking if i could help because the red tape trail they have to suffer takes forever.
Knowing the whole departement pretty well i felt the need to comment as they had asked for my help. I gave them the same answers to the parts you ended up with.
They get no comission, nothing. i love your tone, serious question? What tyre pressures do you run now that the centre caps are secure from meddling hands.
Knowing the whole departement pretty well i felt the need to comment as they had asked for my help. I gave them the same answers to the parts you ended up with.
They get no comission, nothing. i love your tone, serious question? What tyre pressures do you run now that the centre caps are secure from meddling hands.